National Consumers’ Tribunal orders theatres to provide free drinking water


The National Consumers’ Tribunal has passed an order directing all the cinema halls, theatres and multiplexes in the country to provide quality drinking water free-of-cost to people flocking the halls to watch films.

A family had been to the Rupasi Multiplex in Agartala in Tripura last year when it was told by the theatre administration not to take water bottles inside the hall. The family then filed a case with the Tripura State Consumers’ Tribunal after which the Tribunal directed the Multiplex to provide Rs.10,000/- as relief to the family. The Multiplex preferred an appeal with the National Consumers’ Tribunal against this verdict.

In its verdict, the National Consumers’ Tribunal said: “Water is the basic, fundamental necessity of every human being. If theatre-owners deny movie-goers their right to bring water for their needs, then they should provide water free-of-cost to all the movie-goers. Theatre-owners should not force movie-goers to buy packets/bottles of water from stalls run by it inside these halls.

“The price of water is abnormally high in many halls and not all the movie-goers can afford to purchase them. If water is not taken at the right time, there are chances that people might even faint. Therefore, theatres, cinema halls and multiplexes across the country should provide safe drinking water free-of-cost to those who come to watch the film,” the verdict concluded.


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